This Privacy Notice applies to the personal data collected, controlled and processed by Zahid Group (referred to as “we”, “us”, “Zahid Group”).
The Zahid Group refers to Zahid Tractor & Heavy Machinery Co Ltd and any subsidiary or affiliate.
Any reference to a Zahid Group “location” means this website, or any Zahid Group office, branch, showroom, facility, plant, factory, warehouse, or other premises.
The Zahid Group head office address is at Zahid Business Park, 8312 King Saud Road, As Swaryee District, PO Box 3553, Jeddah 23828, Saudi Arabia. When we refer to “our website” or “this website” in this Privacy Notice, we mean the specific webpage of https://www.zahid.com. By visiting this website, you are accepting the practices described in this Privacy Notice.
About this Privacy Notice
This Privacy Notice describes the following:
- the types of personal data we collect in our locations and through other ways described below
- the purpose of collecting, why and how we collect and may process personal data and with whom we may share it
- the measures we take to protect the security of the personal data we collect about you and/or which you provide to us, and retention and destruction of such personal data
- your rights and how you may exercise these rights
To whom this Privacy Notice applies
This Privacy Notice is directed to individuals who are clients/customers, prospective clients/customers, visitors to any of our locations, third parties contractors/subcontractors/consultants and employees, of the Zahid Group.
Definitions
For the purposes of this Privacy Notice, when we refer to:
- “personal data”, we mean any information in any form concerning an identified individual, or an individual who can, directly or indirectly, be identified by reference, in particular, to his or her name, personal identification number, or by reference to one or more factors specific to his or her physical, physiological, intellectual, cultural, economic, or social identity. In determining whether an individual is identifiable, all the means that the data controller or any other person uses or may have access to, should be taken into consideration
- “processing”, we mean any operation or set of operations which is performed upon personal data, whether or not by automatic means, including collecting, recording, organizing, classifying into groups, storing, adapting, altering, retrieving, using, disclosing by transmission, dissemination, transference or otherwise making available for others, or combining, blocking, erasing or destroying such personal data
How do we collect your personal data?
We obtain personal data mainly through any information you provide directly to us or through information provided to us by third parties, or which we otherwise have access to.
Below is a list of ways in which we collect your personal data.
a. Personal data collected directly from you or via your representative, including:
- When you visit Zahid Group locations/ Offices
- When you enter and use our website
- When you contact us for any enquiry, complaint or for any other reason
b. Personal data collected from other sources, including:
- Your previous employer
- Public and/or regulatory and/or supervisory authorities
c. Personal data collected from publicly available sources, including:
- The internet
- The press and the media
- Public and/or regulatory and/or supervisory authorities
- Lists and databases maintained by other entities including international organisations
d. We may also obtain the personal data through legitimate means including from agencies to verify your personal data including the contact details and personal information you have provided to us.
When do we collect and how do we use your personal data?
We may collect and process your personal data for one or more of the following reasons including but not limited to :
- Where you have given us your consent
- For the performance of a contract, we have with you, or taking steps to enter into a contract with you
- In the course of supplying products/providing services to you as a client/customer or discussing possible products/services we might provide to you as a prospective client/customer and for completing your orders when you buy products and/or services from us
- Communicating with you about our products and services, including providing marketing information, subject to your consent where applicable
- Carrying out statistical analysis, including showing you products and services during your browse time which appear relevant from the information we have about you. This can include using the data you provide for statistical purposes and analyzing how we can improve the services, products or our website for you, and to improve our website and to ensure that the content is secure, presented in the best manner for you
- Providing you with our support through our customer services teams, online or over the phone
- When you reach out to us on social media or through the internet
- Safeguarding legitimate interests pursued by us or by a third party, including to maintain our accounts and records/database, enhance the security of our network and information systems, safeguard the security of our staff, premises and assets, defend, investigate or prosecute legal claims, and consult with external legal and/or tax consultants or other consultants
- Protecting our rights
- Complying with any applicable legal obligations including in relation to compliance
- Managing and maintaining our relationships with you and for ongoing customer service
- Resolving complaints, and handling your requests in regard to your personal data
- Managing our business operations and complying with our internal policies and procedures
- Undertaking client/customer due diligence
- Recruitment
- Record keeping
- Marketing
What personal information may you provide us?
- Contact Information: including your name, postal address, email address, telephone number, payment address, delivery address to offer our products/services to you
- Financial information: including your credit or debit card, bank account, invoicing or other payment information you provide to us
- Business Information: including your purchase history of Zahid Group services and products and other personal data in relation to matters where we interact
- Supplier Information: including details and other information about supplier providing goods and services to Zahid
- Employment Information: including job title, position, employer entity and address, contract, salary, other remuneration information
- Identification/qualification Information: including your CV, resume, passport, National ID, Iqama, educational certificate
- Online Information: including details about how you access and use our website services, including your online activity behaviour, based on your interaction with us and our website
- Third Party Information: including information received by Zahid Group about you from selected third parties such as business partners, suppliers, and sub-contractors and/or analytics and search engine providers
- Log-in Information: including your Zahid Group account password and login details for access to client services or platforms
- Survey Information: including your comments, product reviews and responses on surveys you complete and send to us
- Images: your images on CCTV and other security cameras we have established in our locations and access records
- Vehicle Information: including your car number plate if recorded to manage parking at our physical locations
- Automatically collected data
- Other personal data and information you choose to share with us in the course of your relationship with us
The personal data we collect may also include sensitive personal data. An explicit consent from you will be required to allow us to process such sensitive personal data, except in certain circumstances including where processing is necessary for the purposes of carrying out legal obligations and rights of the data controller, or to protect any individual.
In addition to the above and as part of our employment recruitment process, the sensitive personal data we collect about you may include your medical information.
What personal information do we share with third parties?
We may share your personal data outside Zahid Group under certain circumstances listed below.
When we do so, we require those third parties to have appropriate technical and organizational measures in place to protect your personal data.
We may share your personal data as follows:
- with our trusted service partners for delivering services to you, such as for the purposes of marketing, finance, advertising, processing payment, data storage and analytics, delivery and other services
- where required by applicable law and to protect our rights
- to prevent fraud or other criminal activity and to make sure your information is accurate and that your payment is safe; we may pass on the information we have about you to other companies, financial organizations or other organizations specializing in the prevention of fraud and crime
How and where we share and protect your Personal Data?
Zahid Group may transfer your personal data outside Saudi Arabia; we make sure that your personal data is protected in the same way as if it were in Saudi Arabia and we take all reasonably necessary steps to ensure that the personal data is kept private and held securely.
How long do we keep your information for?
We will hold your personal data on our systems for the longest of the following periods:
- As long as it is necessary for the relevant activity or services
- Any retention period that is required by law
- The end of the period in which litigation or investigations might arise in respect of the services, or any retention period as per any applicable retention policy (which can be made available upon request)
We may, on exceptional basis, retain your information for longer periods, particularly where we need to withhold destruction or disposal based on an order from the courts or an investigation by law, enforcement agencies or our regulators. This is intended to make sure that we will be able to produce records as evidence if they are needed.
What are your rights?
Under certain circumstances, you may have different rights in relation to the personal data we hold about you. Please see the summary of your rights below:
- Right to be informed
- Right to have access
- Right to request correction
For more information about your rights or if you wish to make a complaint, please contact us via
Email address: [email protected]
Phone number: 800 2444 999
Data Security
We have put in place appropriate security measures to:
- Prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed (e.g., access control, network security, communication security etc.)
- Deal with any suspected personal data breach and will notify you and the Competent Authority of the breach where we are legally required to do so based on the requirements outlined in the law.
Do we link to other websites?
Our website may contain links to and from third party websites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure that you read their privacy policies before you submit any information to these websites. We do not accept any responsibility or liability for third party websites, or the policies included therein.
Compliance with National Data Protection Laws
Zahid Group is committed to complying with the Personal Data Protection Law (PDPL) of Saudi Arabia and any other applicable data protection laws. We ensure that our data processing activities are in line with legal requirements and that we take all necessary steps to protect your personal data and uphold your rights.
By aligning the Privacy Notice with PDPL, we seek to ensure transparency, and compliance with national data protection standards and regulations, providing reassurance to you about the handling of your personal data.
Updates to this Privacy Notice
We may modify or amend this Privacy Notice from time to time at our discretion and any update will be binding on you.
