Customer Value Agreements (CVA)
WHAT IS A CVA?
A Customer Value Agreement (CVA) is a proactive maintenance plan offered by Zahid Tractor to keep your machines running efficiently and reliably. Instead of waiting for breakdowns, CVA focuses on preventive care and predictable costs.
WHAT COMES IN A CVA?
Every Customer Value Agreenment (CVA) offers different elements depending on your industry, product and need. But for any CVA you can expect these four areas of ownership value:
HASSLE-FREE OWNERSHIP
CVAs bring together Zahid Tractor advice, easy parts acquisition, plus options for flexible payment terms.
HASSLE-FREE MAINTENANCE
Getting the right genuine Cat parts delivered to the right place at the right time makes it easier for maintenance to get done. Service options are flexible to meet your needs.
SECURITY OF EXPERT SUPPORT
Our CVAs are solutions that offer troubleshooting, diagnostics and repairs with genuine Cat parts. If you need trained technician assistance, there are options for that too.
PEACE-OF-MIND
You get easy access to monitoring tools with a Cat CVA. Digital tools give you the ability to access important operating parameters for your business anywhere you have an internet connection.
NEXT-DAY PARTS.
TWO-DAY REPAIR.*
When your machine stops, so does your operation. That is where our Services Commitment, exclusively available with a Zahid Tractor Customer Value Agreement (CVA), comes in. Next-day parts. Two-day repairs. Getting you back to work. If there are any delays, you get paid. Downtime is not part of your plan. Zahid Tractor CVAs protect both your time and wallet.
*Applies to common repairs. Contact us for major repair commitment and T&Cs.
WHEN YOU SIGN UP FOR A CVA, YOU ARE INVESTING IN THE LIFE OF YOUR MACHINE AND YOUR DAILY MOMENTUM ON JOB SITES.
DIFFERENT TYPES OF CVAs
Every Customer Value Agreement (CVA) offers different elements depending on your industry, product and need. As an example, the below CVAs are available to the Construction Industry (CI):
| CVA Level/Terms | Level One Essential Care | Level Two Plus Care | Level Three Total Care |
|---|---|---|---|
| Cat Genuine PM Kits Delivered to Your Location | Yes | Yes | Yes |
| Genuine Cat Fluids | Yes | Yes | |
| Common Repairs & Overhauls | Yes | ||
| Trained Dealer Labor | Major PMs / All PMs | All PMs | |
| Inspections & Reporting | Customer Inspections TA1 via Cat Inspect | Dealer Inspections TA1 via Cat Inspect | Dealer Inspections TA2 via Cat Inspect |
| S.0.S Fluids Health Analysis | Customer Oil Sampling | Dealer Oil Sampling | Dealer Oil Sampling |
| VisionLink Subscription | Connect | Connect / Connect Pro | Connect Pro or Connect Performance |
| Condition Monitoring | Dealer-certified experts monitoring with early service recommendations and health reports | Dealer-certified experts monitoring with early service recommendations and health reports | Dealer-certified experts monitoring with early service recommendations and health reports |
| Machine & Component Protection Eligibility | Yes | Yes | |
| Cat Certified Maintained Eligibility | Yes | Yes | |
| Services Commitment Next-Day Parts | Yes | Yes | Yes |
| Services Commitment Two-Day Repairs | Yes | Yes |
The below CVAs are available to the Power and Energy Industry (P&E):
| CVA Level/Terms | Level One Essential Care | Level Two Plus Care | Level Three Total Care |
|---|---|---|---|
| Cat Genuine PM Kits Delivered to Your Location | Yes | Yes | Yes |
| Genuine Cat Fluids | Yes | Yes | |
| Common Repairs & Overhauls | Yes | ||
| Trained Dealer Labor | Major PMs / All PMs | All PMs | |
| Inspections & Reporting | Customer Inspections TA1 via Cat Inspect | Dealer Inspections TA1 via Cat Inspect | Dealer Inspections TA2 via Cat Inspect |
| S.0.S Fluids Health Analysis | Customer Oil Sampling | Dealer Oil Sampling | Dealer Oil Sampling |
| VisionLink Subscription | Connect | Connect / Connect Pro | Connect Pro or Connect Performance |
| Condition Monitoring | Dealer-certified experts monitoring with early service recommendations and health reports | Dealer-certified experts monitoring with early service recommendations and health reports | Dealer-certified experts monitoring with early service recommendations and health reports |
MORE COVERAGE.
MORE CONVENIENCE.
MORE CONFIDENCE.
FREQUENTLY ASKED QUESTIONS
About our Customer Value Agreements (CVA):
DOES MY MACHINE QUALIFY FOR A CVA?
Our CVAs are built to support any operation, with flexible plans that fit your equipment and your goals; for all machines and all owners.
HOW DO I KNOW WHICH CVA I NEED FOR MY MACHINES?
Start with a conversation with our team. We will help you match the right CVA to your machines, maintenance style and uptime goals.
WHAT HAPPENS IF MY MACHINE GOES DOWN WHILE I HAVE A CVA?
Our Services Commitment with a CVA makes sure you get timely parts and common repairs to get you back to work.
IS A CVA ONLY FOR NEW MACHINES?
Our CVAs are for every machine, whether new, used or already hard at work. No matter the age or where you purchased it, there is a plan built to keep it performing.
